Contact Us
Whether you have a question about a sweepstakes casino we've reviewed, spotted something that needs updating, or want to flag a concern, this page tells you how to reach us and what happens next.
How to Reach the Social Casinos Team
The best way to contact us is by email. Send your message to [email protected] and a member of the team will aim to respond within two business days.
Before you write, it may be worth checking the pages below — the answer you need could already be there:
- About us — who we are, how we research platforms and why we built this site.
- Terms and conditions — the rules that govern your use of Social Casinos.
- Responsible gambling — support resources and practical guidance if gaming is affecting you or someone you know.
What We Can Help With
We cover questions and feedback in the categories below. Giving us as much context as possible when you write means we can reply more usefully.
| Reason for contact | What to include |
|---|---|
| Factual correction or outdated information | The page URL and the specific detail you believe is wrong, with a source if you have one. |
| Question about a sweepstakes platform we cover | The platform name and as much detail about your question as possible. |
| Editorial or partnership enquiries | Your name, organisation and a brief description of what you have in mind. |
| Technical issue on the site | The page where the problem occurred, your device type and browser, and a description of what happened. |
| Responsible gambling concern | See our responsible gambling page first — it lists dedicated support organisations that are better placed to help than we are. |
What We Cannot Do
A few important limits on how we can help:
- We are not a platform operator. Social Casinos is an independent comparison and review site. We do not manage accounts, process coin purchases, handle redemptions or make decisions about eligibility on behalf of any sweepstakes casino.
- We cannot resolve disputes with operators. If you have an issue with a specific platform — a delayed redemption, a frozen account or a promotional term you believe was applied incorrectly — you will need to contact that platform's own support team directly.
- We do not give legal or financial advice. If you have questions about the tax treatment of sweepstakes prize redemptions or the legal status of a platform in your state, consult the relevant official guidance or a qualified professional. Laws vary by state and change frequently.
- We cannot guarantee response times. We aim for two business days but cannot always meet that in high-volume periods.
About Our Reviews and Rankings
Social Casinos researches and reviews new sweepstakes casinos for US players. Our assessments cover the dual-currency model each platform uses — typically Gold Coins for play and Sweepstakes Coins for prize redemption — alongside welcome offers, game variety, redemption conditions and eligibility. We also note which states are excluded and what verification players typically need to complete before redeeming prizes.
Our rankings are based on editorial judgement. Social Casinos may earn a commission when a reader follows a link to a platform and registers. That commercial relationship does not determine position — a platform's rank reflects our assessment of its offering, not the size of any fee.
If you believe a review contains an error, or that a platform's terms have changed since we last verified them, please email [email protected] with the relevant details. We review and update pages regularly, but offers and eligibility rules in the sweepstakes casino space can change quickly, so we welcome readers flagging discrepancies.
A Note on Responsible Play
Sweepstakes casinos use a promotional model rather than real-money wagering, but the games are casino-style and outcomes are determined by chance. If you find that gaming is taking up more time or money than you intended, our responsible gambling page lists organisations that offer free, confidential support to anyone who needs it.